Platform Features

Powerful features for every conversation

From shared team inboxes to AI chatbots, bulk broadcasts, lead management and automation — Taswiq helps your team manage customer communication from one platform.

Taswiq shared inbox showing all conversations across WhatsApp, Instagram, Messenger and TikTok, a chat being assigned to a team member, and a lead captured automatically

Shared Team Inbox

Let multiple team members manage the same WhatsApp, Instagram, Messenger and TikTok channels from their own systems — all in one shared inbox.

  • Multiple staff on the same channel
  • Assign chats to team members
  • Internal notes and team collaboration
  • Track conversation status and follow-ups

AI Chatbot Automation

Automate customer conversations, reply instantly 24/7 and capture every enquiry — so you never miss a lead.

  • 24/7 automated replies
  • Answer common customer questions
  • Capture leads automatically
  • Reduce manual response time

Taswiq AI Assistant

● Online · replies in ~2 seconds

11:48 PM
Do you deliver to Al Wakrah? And what are your timings? 11:48 PM
AI Yes — we deliver across Qatar, and Al Wakrah orders arrive next day. We’re open 9 AM to 9 PM, every day. 11:48 PM ✓✓

Lead captured automatically

Fatima Al-Suwaidi · +974 5000 1122 · saved to Contacts

Answered in 2s · no agent needed Outside working hours

Eid Offer Broadcast

Approved template · promo_eid_2026

Sending
Segment · VIP customers, Doha 8,420
Purchased < 90 days Opted in Arabic
Scheduled · Today, 10:00 AM Asia/Qatar

8,420

Sent

8,274

Delivered

6,912

Read

82% delivered · updating live

Bulk Broadcast Campaigns

Reach thousands of customers with promotions, updates, reminders and announcements through WhatsApp.

  • High-volume broadcasting
  • Customer segmentation
  • Campaign scheduling
  • Delivery and engagement tracking

Lead Management

Capture enquiries, assign leads, track follow-ups and manage every opportunity from first message to conversion.

  • Automatic lead capture
  • Lead assignment
  • Follow-up tracking
  • Complete customer history
Lead Pipeline · 12 open
AH

Ahmed H. → Sales Team

"Can I get a bulk discount for 50 units?"

Assigned
NR

Noor R. → Support Team

"My order hasn't arrived yet 😕"

Pending
SK

Sami K. → Billing Team

"Invoice copy needed for accounting"

Resolved
Internal notes enabled Tags & SLAs
Taswiq contact list capturing new enquiries from Instagram, WhatsApp, Facebook and TikTok, each tagged New Lead, Interested, Follow Up or Customer

Build Your Contacts

Automatically capture every enquiry from WhatsApp, Instagram, Facebook and other channels and grow your customer database — all in one place.

  • Capture leads automatically from all channels
  • Save customer details and conversation history
  • Organize contacts with tags and segments

Drive Sales & Conversions

Turn customer conversations into real business by guiding every enquiry from first message to purchase — directly through WhatsApp.

  • Respond instantly to customer enquiries
  • Share products, prices and payment links
  • Track every lead from enquiry to conversion
A WhatsApp enquiry about a skincare package converted into a Taswiq customer record showing status, package and order value
Developer & Voice Ready

Webhooks & Voice AI

Extend Taswiq with real-time events and let customers talk, not just type.

Real-time Webhooks

Subscribe to message, delivery, and conversation events and push them straight into your CRM, helpdesk or data warehouse.

POST /webhooks/taswiq
{
  "event": "message.delivered",
  "conversation_id": "cnv_88213",
  "channel": "whatsapp"
}

Voice AI

Customers can send voice notes that Taswiq automatically transcribes, understands, and responds to — hands-free.

0:14

Transcribed: "Can I change my delivery address to Al Sadd?"

See every feature in a live 15-minute demo

Our team will map these features to your exact sales & support workflow.

Start Free Trial Book Live Demo